Our tenant placement process follows a structured, thorough methodology designed to find reliable, responsible tenants for your property. We begin with professional marketing of your property across multiple platforms to attract a strong pool of applicants.

Once applications are received, our screening process includes:

• Comprehensive income verification
• Detailed rental history checks and previous landlord references
• Thorough employment verification
• Criminal background screening
• Credit history evaluation

We don't do open homes. That's right, no open homes. Only offer 1 on 1 inspections with qualified enquiry. When an enquiry comes through, we get on the phone to verify the interest & run through some basic information before scheduling a walkthrough. We also offer video walkthroughs and video calls for those tenants who may not be able to attend in person. This ensures we can further qualify and get to know our tenants on a more personable level before assessing their documents & references. 

We understand that quality tenants mean fewer problems, longer tenancies, and better care for your property.

We manage maintenance and repairs through a structured system that prioritizes both property protection and tenant satisfaction. Our maintenance management is categorized by urgency and handled accordingly:

Emergency Maintenance (24-48 hour response): Issues that threaten safety, security, or property integrity receive immediate attention. These include burst pipes, electrical faults, gas leaks, or security breaches. Our network of licensed, insured contractors is available 24/7 for these situations.

Non-urgent repairs are assessed on a case by case basis, any works that fall under this category are discussed & consulted with our owner partners before any works proceed.

We conduct regular property inspections to ensure the property is being looked after & the tenants are settling in sufficiently. This ensures we are pro active with identifying any potential issues before they become bigger problems in the future.

For all maintenance matters, we follow a clear process:

• Receive and assess the maintenance request
• Determine if the request is (1) Reasonable (2) Urgent or Non Urgent
• Communicate with our owner partners actionable steps & options
• Schedule and coordinate with qualified contractors
• Follow up to ensure satisfactory completion
• Document all work with detailed reports and photographs

This systematic approach ensures your property remains well-maintained while controlling costs and providing appropriate oversight.

We believe in complete financial transparency and provide comprehensive reporting to keep you informed about your property’s performance. Our standard financial documentation includes:

Monthly Owner Statements: Detailed monthly reports showing all income collected and expenses incurred, with categorized expense tracking and net proceeds calculations. These statements give you a clear picture of your property’s monthly performance.

Annual Financial Summaries: Comprehensive year-end reports that compile all financial activity, categorized for easy tax preparation and investment analysis. These reports include income and expense totals, capital improvements, and maintenance costs.

Rent Collection Reports: Monthly documentation of payment history, including on-time payments, late payments, and any outstanding balances. We actively manage rent collection with clear processes for late payments.

Maintenance Expense Reports: Detailed documentation of all repair costs, including invoices and receipts. These reports are provided as maintenance occurs and are also summarized in monthly statements.

All financial reports are available through our secure online owner portal, which you can access 24/7. The portal also stores historical reports, allowing you to track property performance over time and download documents as needed for tax purposes or financial planning.

Our financial reporting is designed to give you both the big picture view of your investment performance and the detailed information needed for accurate accounting and tax preparation.

As regulations for rental properties continue to evolve, we stay on top of Local & Federal updates to ensure your property complies with minimum & mandatory standards.

Our compliance management includes:

Lease Agreement Compliance: We use professionally prepared, legally compliant lease agreements that protect your interests while adhering to current regulations. Our leases are regularly updated to reflect legal changes, such as the 2025 updates to lease assignment requirements and default notices.

Property Condition Requirements: We ensure your property meets all habitability standards and safety requirements, including:

• Smoke alarm installation and maintenance
• Electrical and gas safety certifications
• Window and balcony safety compliance
• Swimming pool barrier compliance (where applicable)
• Mold and pest control management

Tenant Relations Compliance: We handle all tenant interactions according to current regulations, including proper notice periods for inspections, maintenance, and lease changes. 

Documentation and Record-Keeping: We maintain comprehensive records of all property-related matters, from inspection reports to maintenance records, ensuring you have documentation should any disputes arise. With the extension of maintenance claims to a 6-year limitation period in July 2025, this documentation becomes even more critical.

Our team stays current with regulatory changes through ongoing education and industry affiliations. This proactive approach to compliance helps shield you from potential legal issues and financial penalties while protecting your investment.

Effective communication is the foundation of our property management approach. We’ve developed communication standards that keep you informed without overwhelming you with unnecessary details:

Financial Communications: You’ll receive monthly financial statements and annual summaries, with immediate notification of any significant financial matters.

Tenant Transition Communications: During tenant placement or transitions, we provide more frequent updates about marketing progress, application reviews, and move-in/move-out inspections.

Maintenance Communications: For routine maintenance, you’ll be informed through your monthly statement. For larger issues or emergency situations, you’ll receive prompt notification with cost estimates and repair recommendations.

Technology Integration: Our communication is supported by property management software that enables:

• A secure owner portal for 24/7 access to reports and documents
• Email or text notifications for important updates
• Online maintenance request tracking
• Digital document storage and sharing

We tailor our communication frequency and method to your preferences. Some owners prefer minimal contact with monthly statements only, while others appreciate more detailed involvement. We adapt to your desired level of engagement while ensuring you always have the information needed to make informed decisions about your investment.